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· We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
· We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
· If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
· We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
· If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.


Buying
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Marketing
Here at Patrick Henry we are working passionately to increase our online presence, from our social media platforms to our company website. We ensure that all of our properties are well advertised across numerous platforms and contain informative material to help aid our clients...Learn More

Landlords
Are you considering an investment in property and becoming a landlord? Well look no further. We understand the importance of finding perfect tenants who will look after your property just as well as you do. We have the complete guide to helping you achieve this with the least amount of hassle...Learn More

Renting
After viewing a property and falling in love, the next step is making a formal offer to secure it! To simplify the move-in process, we've created a step-by-step guide to help you submit your offer smoothly, avoiding any surprises...Learn More