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About Us

At Patrick Henry, we strive to deliver our services in an effective and memorable way, and our clients can always expect an honest and transparent approach at all times. As local professionals, we understand the demands of working life and so it is, therefore, our mission to be available to assist even beyond traditional business hours, offering longer opening hours and flexible viewing times. Appointments can be scheduled during evenings and weekends, and an experienced member of our team will accompany all viewings.
 
We believe that our ability to deliver the highest level of customer service is the reason why our customers not only use us again but also recommend us to their friends and family. We are also members of the Property Ombudsman scheme and are bound by their strict codes of conduct. Our vision is to be the agent of choice for anyone considering a property related transaction by being the best in our profession. To provide an outstanding level of service to our clients, making moving an easy and pleasurable experience.

Our Services

Residential Sales
Lettings
Property Management
Property Development Management
Free Valuations




IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

· We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
· We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
· If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
· We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
· If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306 

admin@tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.



ACCREDITATION CERTIFICATE

Buying

Purchasing a property can seem like an unknown and complicated process, here at Patrick Henry we want to make the purchasing process a lot easier for you. Whether you’re a first time buyer, just curious or not completely sure what the process is then you’ve struck luck, our helpful guide is right here to help...

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Marketing

Here at Patrick Henry we are working passionately to increase our online presence, from our social media platforms to our company website. We ensure that all of our properties are well advertised across numerous platforms and contain informative material to help aid our clients...

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Landlords

Are you considering an investment in property and becoming a landlord? Well look no further. We understand the importance of finding perfect tenants who will look after your property just as well as you do. We have the complete guide to helping you achieve this with the least amount of hassle...

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Renting

After viewing a property and falling in love, the next step is making a formal offer to secure it! To simplify the move-in process, we've created a step-by-step guide to help you submit your offer smoothly, avoiding any surprises...

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